For the integrity of our website it is vitally important that any complaints are kept to a minimum.

We have therefore imposed a ‘three strikes’ rule. In effect, what this means is that if any one owner receives more than two complaints, their webpage will be removed from our website and any monies paid will be non-refundable.

We’ve received feedback from a number of potential guests who’ve sent genuine enquiries through the messaging system, only to hear nothing back from some owners.

Responding to every enquiry—whether or not you can accommodate the requested dates—is key to building trust and maintaining a good reputation. A quick reply is simply good manners.

If you’re unavailable, taking a moment to let the enquirer know can make all the difference. Failing to respond at all may discourage them from reaching out again in the future—after all, if you don’t reply, why would they try a second time?

To contact us please email [email protected]

You’re welcome to update and revise your webpage as often as you like during your advertising period.

You can log in at any time to make changes to your photos, property description, or availability calendar. However, if you’d prefer us to make updates on your behalf, we’re happy to help.

Please note: When requesting changes, be sure to include your property reference number and send your request from the email address linked to your enquiries. This helps us verify your identity and protect your listing.

Owners who display a price on their webpage often find it incredibly useful and keep changes and fluctuations in price up to date in the properties page—it helps cut down on enquiries that are purely price-related and avoids getting multiple messages about the same dates.

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